Rogers Wireless Resolves Expensive Error
Just a quick update on my Rogers Wireless Denies Receiving Customer’s Call; Charges Customer $943 story.
Within hours of my blog going viral on Friday, especially on Facebook, RogersHelps contacted me. After a couple of Facebook messages (asking for account information), Rogers offered a very fair solution. I agreed to pay for the costs of the travel packs, and the other charges would be adjusted.
I am super grateful for readers who helped my blog post go viral, sharing my story. I believe it is the reason I was able to end the saga (so quickly).
I ask Rogers to please offer this type of efficient and effective customer service across all their service platforms –especially the telephone. I can only imagine what kind of outcome this saga would have had if social media/Internet was not acccessible to a customer. Consistency fosters credibilty.
(1) There is power in numbers.
(2) I love social media.