Rogers Wireless Denies Receiving Customer’s Call; Charges Customer $943
My recent bill from Rogers is for $1019.50 of which $943 (approx) is data roaming charges for a three-day period. Rogers claims that I never called to apply a travel package to my account, yet agrees that there is one call logged the day before my departure, which notes that I inquired about such charges, but declined the service. My intent for this call was to gather rate information. I, soon thereafter, followed up with a 2nd call to apply the data package. Rogers alleges that there was no second call. The second was not made from my cell, so I do not have a log to evidence.
The roaming usage reflects the requested package. I don’t understand how Rogers believes how or why I would inquire about travel packs, have subsequent usage reflecting my inquiry, but not opt-in for the respective add-on.
While away on business today, I spent 2hours on the phone with various Rogers staff only to be offered a discount of $150, or to cancel my account (cost me an additional $450 approx). I missed an important meeting that may result in significant loss of opportunities.
I have been a loyal customer to Rogers for more than 12years. My payments are timely and my account is always in good standing. I value the services Rogers provides, and just ask that Rogers reciprocate by valuing, not bullying, it’s customers.
This isn’t the first time Rogers has wrongfully charged my account, or collaboratively addressed concern. However, this is the first time they are unwilling to fairly resolve this very expensive error.
My multiple attempts to engage in open discussions with Rogers has been unsuccessful. But, I am here on social media as another avenue to reach out to the company.
Rogers, I invite you to please discuss this with me before this matter is further pursued.
Has anyone else experienced such unfairness from Rogers?
Any advice on how to best amicably resolve this?
(1) Fight for what matters to you.
(2) Fight for what’s right.
(3) Always engage in open communications.
(4) Hope that big business stops bullying the little people.